Disney's Guest Assistance Card to be Replaced with the Disability Access Card on Oct 9
Saturday, September 21, 2013
I know that all you Disney-lovin' spectrum moms are anxious to hear official word on the impending Disability Access Card system. I received the following email from Disney Social Media Moms today:
Dear Disney Social Media Mom,
In our continued efforts to keep you in the loop of Disney
experiences that touch families, we would like to share an upcoming change in
the Guest Assistance Card. Disney has an unwavering commitment to making our
experiences accessible to all Guests. After careful consideration, we will be
replacing the Guest Assistance Card with the new Disability Access Service Card
on Oct. 9 to create a more consistent experience for all our Guests while
providing accommodations for Guests with disabilities. Until Oct. 9, we will
continue to use Guest Assistance Cards. We look forward to sharing more
information about the Disability Access Service Card as we get closer to
We know that you often share news from Disney with other
moms so we have prepared the following questions and answers.
We appreciate your support and look forward to sending you
more details as we get closer
to October 9th.
Frequently Asked Questions:
How will the new Disney program work?
The Disability Access Service Card will offer Guests a
return time for an attraction based on the current wait time. Guest Assistance
Cards will continue to be in effect until Oct. 9. We look forward to sharing
more information as we get closer to implementation.
Did Disney receive assistance in developing the Disability
Access Service Card?
Yes, Disney is engaging disability groups, and Autism Speaks
was instrumental in providing feedback as we developed this new process.
Why is Disney making these changes?
Given the increasing volume of requests Disney receives for
special access to our attractions, we are changing our process beginning Oct. 9
so that it creates a more consistent experience for all our Guests while
providing accommodations for Guests with disabilities.
Who will be eligible for a Disability Access Service Card?
Our goal is to accommodate Guests who aren't able to wait in
a conventional queue environment due to a disability (including non-apparent
Will Guests on wish trips also use Disability Access Service
No. Guests who are visiting through wish-granting
organizations will have access through a separate program.
What should Guests do if they have concerns?
Guests should contact Guest Relations to discuss their
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